Refund policy

❌ Refund Policy – Essentials2Home

At Essentials2Home, customer satisfaction is very important to us. However, due to the nature of our business model, we are unable to offer refunds once an order has been placed.

Here’s why:

1. Direct Supplier Fulfilment

• We work with trusted partners such as CJdropshipping and Eprolo who ship orders directly from their warehouses to you.

• Once your order has been processed and shipped, it cannot be reversed or recalled, which means we cannot issue refunds after dispatch.

2. Quality & Hygiene Standards

• Many of our products are personal, household, or hygiene-related essentials. For health and safety reasons, these items cannot be resold once opened or returned, even if unused.

3. Transparent Process

• We provide detailed product descriptions, images, and size/measurement information to help you make an informed purchase.

• Tracking numbers are provided for every order so you can monitor delivery progress.

4. Exceptions

• While we do not offer refunds for change of mind or delays caused by shipping carriers, we will replace or resolve issues in cases of:

• Items arriving damaged or defective

• Items that are significantly different from the description

If you experience a problem with your order, please contact us at 📧 [rishisharda21@gmail.com] within 7 days of receiving your item, and we’ll do our best to assist you.